This is horrid, of course. However...... we are just looking at another example of privatization, handing out necessary tasks which should be done collectively by society, to companies that care for nothing than profit. In California people but fire fighting service for their homes, and people without that service get no protection because the Fire Departments are not funded sufficiently. So, we cannot necessarily blame the City. An ambulance call was made, one came, and the victim was carried off. The trouble, of course, is there is no money in a city budget for ambulance services. The sensible change is to move all the ambulances services into the Fire Department, and provide funds that pay for that. Or create a volunteer ambulance service in neighborhoods. When I was a kid, I lived in a town with a totally volunteer fire department. Tax money did pay for the hardware, but citizens were called out, and they served (for no pay, but they did get to go to nice parties. When everything is turned into a profit-making business, lots of things that need to be done will never happen. Socialism does work, if you think about it. On the other hand, folks making $6/hour cannot operate well, no matter what.