These practices are inexcusable and I recommend that your friend do not give up. These things as of now can take some time. He has to keep going and not give up. Yes eventually the squeaky wheel does get attention. The present system is designed to make one want to give up.
Your friend has to write to many people as possible. He has to document his journey in detail. Document, document, document. That is critical and if you go to court….it is all at your fingertips. If you do not have the skills for creating a spreadsheet or a detailed timeline then get help from others who do.
Keep everything on a spreadsheet. I prefer to use columns and I go down by dates and then I go to the right on the spreadsheet and document the information for that date.
These are the column headings that I use and they are just suggestions and can be added to or subtracted from:
• Date of service: This is called DOS – This is a very important item and has to be accurate. This is how all insurances identify services.
• Who was the doctor?
• At what location were you seen? Put the address and telephone number.
• Briefly, what was discussed, and what treatments were done or not done.
• Have a section or column outside of the spreadsheet's printable area and out of the view of others. It is here where YOU can comment about YOUR OWN FEELINGS ON THIS VISIT. This is where you are the captain of your own ship. You have a right to document your feelings …good or bad. This also helps you remember what happened and you have a right to your OWN opinions and feelings on this matter. In a court of law, you will be asked this. It may be hearsay but you feelings are valid….it happened to you. This is where you can record anything the doctor said to you that you did not like. Sometimes they can be assholes and intimidating. Document it!
Keep track of all appointments and future appointments.
Use a thumb drive to back up all this information in case your computer crashes. This will save you a lot of heartache.
I hope this helps.