Performance problems have three causes: ‘can’t, won’t, or don’t know how.’ Institutional Training can only fix ONE of these issues.
To begin fixing systemic issues, recognize that the policy makers also need to be held accountable.
Whenever ‘training’ is cited as an excuse, my bile surges, because I smell dodging responsibility.
“Telling” and handing out written rules is not training. Training only occurs when LEARNING can be verified, when management doesn’t present obstacles, and where punishment, including peer pressures and rewards, do not work against the training or policy. So hiring and management practices are also on the hook.
The hierarchy needs to be roasted. Not just the perps.