For employees and retail customers, the only type of arbitration that exists today is forced arbitration.
If truthfully analyzed, the only rights employees have today are the rights to keep their mouths shut and suck up the exploitation, wage theft, oppression, abuse and low wages and piss-poor benefits all of which further pads the pockets of the owning class.
Retail customers don’t fair any better. Since nearly all products and services are provided by oligopolies on a national level and many times monopolies on a local level, customers have no other choice than to buy inferior products (poor quality, planned obsolescence, etc.) and services that only claim to provide customer service (Comcast, AT&, etc).
Americans have no idea of the poor quality products they are forced to buy. Once I moved out of the USA and gained access to the global market of products, I was shocked that quality products are made and available. While the products may be more expensive, the quality and service life of he products more than compensates for the higher price.