Hey, buddy! Communication is important and not to be taken lightly. It is the all of everything. What does it mean to you when you have something of concern to report? You have an emergency, a problem, or a complaint that affects your life, you need a timely solution, and you cannot make contact or get through to your party?
Here you are surrounded by massive amounts of technology, waving your arms and yelling, and it’s like downing in plain sight on a crowded beach. We are all slowly drowning in the minutia of technology…what was once a simple system of just being acknowledged has now been made into a gauntlet.
Let’s take a simple doctor’s office visit or even an emergency room visit. Not so easy. First, there is the receptionists who do not hear you or see you because they are behind their computers. In our local hospital’s ER it is has been honed into a fine art of not seeing anyone entering by the front doors. I mean your arm could be cut off and no one would notice unless you made a big fuss about it. Hey, technology will take care of it.
However, if you are still upright, eventually you are granted an audience, and you are immediately asked for money. Then when the time is right you are put into the waiting room, and, you wait. Finally in comes an nurse or assistant…..she/he asks questions all the while typing on a handy dandy little computer…then they leave. In time, in comes a doctor with his computer under his arm, and trailing behind him is the ever present but in the invisible mode is the insurance company. The doctor then asks the same questions as his predecessor. By my count, there are now three of you all in one room, oh….wait I forgot to mention the “camera” up in the corner of ceiling. One can never have enough technology.
If you are lucky your complaint may be understood over his typing on the computer and his ever present concern for what the insurance company will pay. After you leave you realize you have been dismissed with no real communication. The doctor was too busy documenting his conversation with himself on his computer.
You after all were just an afterthought. You have just been documented up the yinyang and yet no one really saw you.