While the abusive nature of corporations should always be exposed, what this article describes is not new nor does it need sophisticated technology. Retailers already build significant monitoring into their POS (cash registers).
For example, I worked for a year at Ross Dress for Less. As a cashier, the system times how long it takes you to ring up items. It also measures the time between you hitting the Total key and the payment going through. They don’t want you to say, “It’s $43.97” and then stand there while the customer looks through their purse for a credit card. They instruct you to tell customers to run their cards through as soon as you begin scanning merchandise.
They also time how long it takes between customers. Again, they don’t want you chit-chatting with the customer after they’ve paid. They want you to call the next customer while the current customer is still in front of you.
The Ross computer system adds up all these times and somehow comes up with a percentage score for each cashier. If you’re not 95% or above, it’s a problem, and consequences can range from being spoken to to being fired.
It’s especially not fair since you can’t control how long your customer lingers at your register putting their stuff away after they’ve paid.